SB
Sorelle B

1 reviews | Active since Jan 2014

08 Jul 2015, 09:13

Bad service

Good day <br> <br> I would like to complain about the services received from MTN, I had a contract which ended on 26 June 2015. I went to their offices on the weekend and they cancelled the contract and moved me to prepaid. I now have no signal on my phone and all my data that I had is lost. I cannot do anything with the phone. I tried calling the call centre several times and every time I get cut off. I am extremely annoyed and don't see why I have to put up with this pathetic service from MTN, from the beginning I have had problems with their services.

0
Replies (1)
MTN South Africa
MTN South Africa's reply14 Jul 2015, 11:47
Official
Hello Sorelle ,

Thank you for taking time to raise your concerns with MTN.

Please accept our apologies for any inconvenience caused as result of the lapse in service. It is not our intention to displease you in any way.

Kindly be advised that as per our systems both lines are fully functional and connected to our network.

Once again please accept our heartfelt apologies for the delay in service.

Kind regards
Letumile
REQ:***

Best regards,