PE
Pieter E
1 reviews | Active since Mar 2014
07 Jul 2015, 09:55
Bad Service
MTN took over my Nashua Mobile contract and changed the payment rules. I had this service for over 7 years and paid Nashua Monthly via EFT without problems. No every second day we receive notices from MTN to pay after we paid more than a week ago telling us they will terminate service. They also terminated the service on 30 June, the day a made a payment. Normal people get salaries monthly and not every 21 days as their simple way doing things. I am very unhappy with MTN's service. I also have two other contracts with Vodacom. Pay them the same without a days problem!!!
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MTN South Africa's replyOfficial
09 Jul 2015, 11:48Hello pjjsenslin,
Thank you for taking time to raise your concerns with MTN.
Please accept our apologies for any inconvenience caused as result of this.
Kindly be advised that you are currently paying for your invoices a month in arrears, this means that you pay for your May invoice only in June. Therefore you account is never current and always 30 days in arrears.
You have 21 days to settle your account after being invoiced, failure to do this will result in your account being barred. This is the reason why your account has been barred in the past.
If you do not want to find yourself in this predicament again, please settle your account in full. Current balance is R 1,032.68.
Once you have settled the account in full, the next payment you make will be for the current invoice.
Once again please accept our apologies for the inconvenience and we trust that this clears any confusion.
Kind regards
Letumile
REQ:***
Thank you for taking time to raise your concerns with MTN.
Please accept our apologies for any inconvenience caused as result of this.
Kindly be advised that you are currently paying for your invoices a month in arrears, this means that you pay for your May invoice only in June. Therefore you account is never current and always 30 days in arrears.
You have 21 days to settle your account after being invoiced, failure to do this will result in your account being barred. This is the reason why your account has been barred in the past.
If you do not want to find yourself in this predicament again, please settle your account in full. Current balance is R 1,032.68.
Once you have settled the account in full, the next payment you make will be for the current invoice.
Once again please accept our apologies for the inconvenience and we trust that this clears any confusion.
Kind regards
Letumile
REQ:***
Best regards,
MTN South Africa's reply09 Jul 2015, 11:48
Official
Hello pjjsenslin,
Thank you for taking time to raise your concerns with MTN.
Please accept our apologies for any inconvenience caused as result of this.
Kindly be advised that you are currently paying for your invoices a month in arrears, this means that you pay for your May invoice only in June. Therefore you account is never current and always 30 days in arrears.
You have 21 days to settle your account after being invoiced, failure to do this will result in your account being barred. This is the reason why your account has been barred in the past.
If you do not want to find yourself in this predicament again, please settle your account in full. Current balance is R 1,032.68.
Once you have settled the account in full, the next payment you make will be for the current invoice.
Once again please accept our apologies for the inconvenience and we trust that this clears any confusion.
Kind regards
Letumile
REQ:***
Thank you for taking time to raise your concerns with MTN.
Please accept our apologies for any inconvenience caused as result of this.
Kindly be advised that you are currently paying for your invoices a month in arrears, this means that you pay for your May invoice only in June. Therefore you account is never current and always 30 days in arrears.
You have 21 days to settle your account after being invoiced, failure to do this will result in your account being barred. This is the reason why your account has been barred in the past.
If you do not want to find yourself in this predicament again, please settle your account in full. Current balance is R 1,032.68.
Once you have settled the account in full, the next payment you make will be for the current invoice.
Once again please accept our apologies for the inconvenience and we trust that this clears any confusion.
Kind regards
Letumile
REQ:***
Best regards,