GB
Gerrit B
1 reviews | Active since Jul 2015
03 Jul 2015, 16:58
Bad Service
I was waiting for about 3 ours just to be helped in Potchefstroom Mooi River Mall to upgrade my contract I was third in the row to be helped then I walk away and walk in to vodacom and was helped in less than 10 seconds to hear what I need for a new contract I was more than 10 years with mtn well this was my last one I will cancel my contracts in November and go to vodacom for a new contract every day u walk past there there is a line then u think they are good they are busy but now u know it is from bad serves
Helpful (0)
Replies (1)0
Replies (1)
MTN South Africa's replyOfficial
05 Jul 2015, 13:31Hello Stompsbro,
Thank you for posting.
Please accept our apologies for the break down in service at one of our touch points and for any inconvenience caused rest assured it was not our intention to dissatisfy you in any way.
We appreciate the time and the effort you took to air your dissatisfaction because it is through such feedback that we can re-evaluate our processes in order to improve on our service levels. Therefor the matter has been escalated to the relevant management team to contact you.
Regards,
Lawrence
REQ: ***
Thank you for posting.
Please accept our apologies for the break down in service at one of our touch points and for any inconvenience caused rest assured it was not our intention to dissatisfy you in any way.
We appreciate the time and the effort you took to air your dissatisfaction because it is through such feedback that we can re-evaluate our processes in order to improve on our service levels. Therefor the matter has been escalated to the relevant management team to contact you.
Regards,
Lawrence
REQ: ***
MTN South Africa's reply05 Jul 2015, 13:31
Official
Hello Stompsbro,
Thank you for posting.
Please accept our apologies for the break down in service at one of our touch points and for any inconvenience caused rest assured it was not our intention to dissatisfy you in any way.
We appreciate the time and the effort you took to air your dissatisfaction because it is through such feedback that we can re-evaluate our processes in order to improve on our service levels. Therefor the matter has been escalated to the relevant management team to contact you.
Regards,
Lawrence
REQ: ***
Thank you for posting.
Please accept our apologies for the break down in service at one of our touch points and for any inconvenience caused rest assured it was not our intention to dissatisfy you in any way.
We appreciate the time and the effort you took to air your dissatisfaction because it is through such feedback that we can re-evaluate our processes in order to improve on our service levels. Therefor the matter has been escalated to the relevant management team to contact you.
Regards,
Lawrence
REQ: ***