bad service

At 12h11 I phoned MTN's 808 number to load data for my daughter, I had to hold on for 59min and 22sec before my call was answered, when Cleopatra eventualy answerd the phone she refused to help my wife with loading the data as I had to go to bed for my nap before starting my nightshift. Why have a call centre if it takes forever to answer. Rather create a app where I can load or transfer the data to my daughters phone myself.<br> This seems to be the same story every time I want to load data, phone 808 and wait forever, but let Me (MTN) take the money first. So why do I have to pay for non eecisting service? <br> Maybe its time to move to the compitition whom seems egar to give satasfactory service.