EM
Edward M
1 reviews | Active since Jul 2015
01 Jul 2015, 14:28
BAD SERVICE
My cell phone was ****** a week ago and i need a ITC number from MTN Customer Service and it has been three days and I cannot get hold of them I let the phone ring for 15 minutes at a time and no one pics up,even the staff at another branch tried and they can't get through. I have a contract with them and this is the first time I needed something from them and I am not getting anywhere I am without a phone and I am on the verge of cancelling my contract an going to another service provider.
Helpful (0)
Replies (1)0
Replies (1)
MTN South Africa's replyOfficial
06 Jul 2015, 13:23Hello edwardmackay,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
According to our records the handset has been blacklisted (ITC Reference number ***7)
We would like to assure you that we are actively working to improve our service levels.
Regards,
Bronwyn
REQ:***
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
According to our records the handset has been blacklisted (ITC Reference number ***7)
We would like to assure you that we are actively working to improve our service levels.
Regards,
Bronwyn
REQ:***
Best regards,
MTN South Africa's reply06 Jul 2015, 13:23
Official
Hello edwardmackay,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
According to our records the handset has been blacklisted (ITC Reference number ***7)
We would like to assure you that we are actively working to improve our service levels.
Regards,
Bronwyn
REQ:***
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
According to our records the handset has been blacklisted (ITC Reference number ***7)
We would like to assure you that we are actively working to improve our service levels.
Regards,
Bronwyn
REQ:***
Best regards,