XM
Xandrie M
1 reviews | Active since Mar 2009
30 Jun 2015, 14:10
BAD SERVICE
I made a hard decision to choose MTN as my business network and numbers, I took 2 contracts as well as a laptop on MTN Contracts, I pay +- R2,000.00 per month on my contracts!!<br> I am so disappointed that I chose MTN as my service provider. If I knew any better I would never have chosen MTN, I absolutely can't wait more than 5 days for an insurance claim to pay out, I am losing business with a cell phone that is out of action at the moment.<br> <br> I really don't think MTN would like to be sued for loss of income due to YOUR staff that is striking and cause a back log on the insurance claims
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MTN South Africa's replyOfficial
11 Jul 2015, 13:06Hello xandrie,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that we are unable to retrieve any active accounts in your name with the details provide. The cell number provided is in a company name. Please contact our insurance team directly on the number *** for assistance.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that we are unable to retrieve any active accounts in your name with the details provide. The cell number provided is in a company name. Please contact our insurance team directly on the number *** for assistance.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
Best regards,
MTN South Africa's reply11 Jul 2015, 13:06
Official
Hello xandrie,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that we are unable to retrieve any active accounts in your name with the details provide. The cell number provided is in a company name. Please contact our insurance team directly on the number *** for assistance.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that we are unable to retrieve any active accounts in your name with the details provide. The cell number provided is in a company name. Please contact our insurance team directly on the number *** for assistance.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
Best regards,