NvdW
Nadia van der Westhuizen
1 reviews | Active since Feb 2015
29 Jun 2015, 09:10
Bad service
My MTN contract was cancelled by MTN yesterday afternoon. acoording to MTN the last payment they received was in 2014. i was using my phone until yesterday. no calls, no messages or emails were made to me telling me they arnt receiving my debit orders. this is unacceptable as i need to make urgent phone call and i need to receive calls as well. i was on the phone for 4 hours yesterday to try and sort this out. please get back to me urgently on this matter. i cant received or make any phone calls on my phone.
Helpful (0)
Replies (1)0
Replies (1)
MTN South Africa's replyOfficial
12 Jul 2015, 14:29Hello Nadia vd W,
Thank you for taking the time to write to us via the Hello Peter website. We apologize for the inconveniences caused.
This is definitely not the way we wish to treat our valued customers. I regret to inform that a total of R 7,541.23 is due to the account. As soon as this amount is settled, we can reopen the line.
Rest assured, it is not our intention to displease you. We look forward to your understanding.
Kind regards,
MTN SA
REQ:***
Thank you for taking the time to write to us via the Hello Peter website. We apologize for the inconveniences caused.
This is definitely not the way we wish to treat our valued customers. I regret to inform that a total of R 7,541.23 is due to the account. As soon as this amount is settled, we can reopen the line.
Rest assured, it is not our intention to displease you. We look forward to your understanding.
Kind regards,
MTN SA
REQ:***
MTN South Africa's reply12 Jul 2015, 14:29
Official
Hello Nadia vd W,
Thank you for taking the time to write to us via the Hello Peter website. We apologize for the inconveniences caused.
This is definitely not the way we wish to treat our valued customers. I regret to inform that a total of R 7,541.23 is due to the account. As soon as this amount is settled, we can reopen the line.
Rest assured, it is not our intention to displease you. We look forward to your understanding.
Kind regards,
MTN SA
REQ:***
Thank you for taking the time to write to us via the Hello Peter website. We apologize for the inconveniences caused.
This is definitely not the way we wish to treat our valued customers. I regret to inform that a total of R 7,541.23 is due to the account. As soon as this amount is settled, we can reopen the line.
Rest assured, it is not our intention to displease you. We look forward to your understanding.
Kind regards,
MTN SA
REQ:***