BL
Bianca L
1 reviews | Active since Dec 2012
25 Jun 2015, 15:40
BAD SERVICE
I have been with MTN for a long time now but when you try to get in touch with them it's not even possible!!!<br> I wonder if I stop paying my account how quick I will be able to get in touch with them?<br> I phoned 808 for almost the entire morning and afternoon but after 10 minutes of holding the call gets disconnected!!!<br> <br> I have also send a few emails to customer care just to get NO response at all!!<br> <br> I am fed up with MTN and are really considering moving to another service provider
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Replies (1)
MTN South Africa's replyOfficial
30 Jun 2015, 11:41Hello BiancaL24,
Thank you for bring this matter to our attention.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
In recent weeks our services have been disrupted by the industrial action taking place however the situation is normalising. Note that you can also log queries on our website www.mtn.co.za.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Senzo
REQ:***
Thank you for bring this matter to our attention.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
In recent weeks our services have been disrupted by the industrial action taking place however the situation is normalising. Note that you can also log queries on our website www.mtn.co.za.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Senzo
REQ:***
Best regards,
MTN South Africa's reply30 Jun 2015, 11:41
Official
Hello BiancaL24,
Thank you for bring this matter to our attention.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
In recent weeks our services have been disrupted by the industrial action taking place however the situation is normalising. Note that you can also log queries on our website www.mtn.co.za.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Senzo
REQ:***
Thank you for bring this matter to our attention.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
In recent weeks our services have been disrupted by the industrial action taking place however the situation is normalising. Note that you can also log queries on our website www.mtn.co.za.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Senzo
REQ:***
Best regards,