MN
Martha N
1 reviews | Active since Jun 2015
24 Jun 2015, 15:52
BAD SERVICE
My name is Susan Nkopane I have a contract with MTN they deduct from my account every month, after they deducted for the month of May I received a call from MTN stating that they have not received payment, I informed the consultant that I have proof of payment that it was deducted and that MTN accounts department check and update....but I was threatened that if payment do not received my account would be suspended yet I PAID!!!! MY ACCOUNT IS NOW SUSPENDED IVE TRIED TO CALL MTN I CANT GET THROUGH
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MTN South Africa's replyOfficial
03 Jul 2015, 14:48Hello Snobs,
We are truly sorry for any inconvenience caused and for the delayed response.
We've now perused your account and see that your debit order returned for insufficient funds (RD Code 02).
We do see that you've made the payment of R74.77, however you've omitted the return debit fee of R11.40. This will be added to your next invoice and debited all together.
Regards
Tim
MTN Complaints Management Team: REQ:***
We are truly sorry for any inconvenience caused and for the delayed response.
We've now perused your account and see that your debit order returned for insufficient funds (RD Code 02).
We do see that you've made the payment of R74.77, however you've omitted the return debit fee of R11.40. This will be added to your next invoice and debited all together.
Regards
Tim
MTN Complaints Management Team: REQ:***
Best regards,
MTN South Africa's reply03 Jul 2015, 14:48
Official
Hello Snobs,
We are truly sorry for any inconvenience caused and for the delayed response.
We've now perused your account and see that your debit order returned for insufficient funds (RD Code 02).
We do see that you've made the payment of R74.77, however you've omitted the return debit fee of R11.40. This will be added to your next invoice and debited all together.
Regards
Tim
MTN Complaints Management Team: REQ:***
We are truly sorry for any inconvenience caused and for the delayed response.
We've now perused your account and see that your debit order returned for insufficient funds (RD Code 02).
We do see that you've made the payment of R74.77, however you've omitted the return debit fee of R11.40. This will be added to your next invoice and debited all together.
Regards
Tim
MTN Complaints Management Team: REQ:***
Best regards,