BAD SERVICE

I app**** for the wifi router 3 weeks ago and I was assisted by the lady named Tlhaloso. She told me that the application will take about 2 days before I can get a feedback and they will contact me. I waited for a week and after a week I decided to call mtn myself. I spoke toTlhaloso and she informed me the application is still being process without even checking on the system. I waited for another week for them call me but I didnt get any call from them, I then decided to go back to mtn to enquire and the guy by the name of John told me that the application is pending because ID number was captured incorrectly. My Id number was corrected and John informed me that I can come on monday to collect the router. On monday I went back to mtn andTlhaloso informed me that the application is still on process without checking the system and I told her that I received the approval sms, she checked and the application was approved and she informed that the router is not available she will call me on tuesday. I never received a call on tuesday and wednesday(today) and I sent my daughter and Tlhaloso again promised to call me. MY APPLICATION TOOK 3 WEEKS AND i AM STILL WAITING FOR THE ROUTER