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dee-jay Duvenage

1 reviews | Active since Feb 2013

22 Jun 2015, 14:47

Bad Service

I went into the MTN shop wanting to change networks and upgrade to the new HTC ONE M9.<br> The staff were unfriendly, and unwilling to help me.<br> They did not try to help me chose the correct contract for my needs.<br> The staff stated that MTN does not sell HTC, even though it shows the handset in it's booklet.<br> After showing the lady that they do sell the handset in question, she said I would have to wait for it to get delivered, as if this prevents one from getting a handset .<br> When I asked if they could help me with a sim card to test if II have signal at my house, they said they only have I-phone sim cards and I need to go to Checkers and buy it from there and get it RICA'd there as well.<br> So Utterly useless, I have opted to go with another provider.

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Replies (1)
MTN South Africa
MTN South Africa's reply26 Jun 2015, 14:09
Official
Hello DJDUVENAGE ,

Thank you for your post.

Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.

We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.

The matter has been escalated to the relevant department for urgent attention and to contact you directly with feedback.

Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.

Regards,
Ayanda
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