1 reviews | Active since Jun 2015
Bad service
I am very disappointed with the service i received today from Ashley a consultant from MTN north gate. My contract is due for an upgrade on the 01/08/2015 and had asked him if its possible that i can do an upgrade now as i m willing to pay the for the remaining month of July for me to get to 21 months. Ashley said that's not possible even though i was willing to pay the remaining month. He said i needed to pay for remainder of the 24 months .<br> <br> I dont understand why i need to pay for the remainder of the 24 months to upgrade now , but if i wait until 01/08/2014 i would have only paid for 1 month of the 4 remaining and i still get to upgrade then.<br> <br> does it really make a difference if my 21st payment is received now or the end of July? The fact is that i am paying. <br> <br> I think i just need to cancel this contract
Thank you for bringing this to our attention.
We apologise for your inconvenience experienced due to the unprofessional behaviour of our employee. It was thoughtful of you to inform us about the incidence promptly and brought it to our notice, which provides us a chance to deal with this undesirable behaviour.
We will also like to bring it to your kind attention that, all our employees are well trained in dealing with the customers and to provide them most efficient services. The concerned employee should have shown high regards for your valued presence in our store. We assure you, such problem will not arise again and our employees will be extra careful while dealing with our valued customers.
This matter has been escalated to the relevant management team for urgent attention. They will investigate and provide you with feedback and a way forward.
We are really sorry for your bad experience with us and hope, you will give us a chance to offer you a level of service desired by you.
Kind regards
Veronica
REQ:***
Best regards,
Thank you for bringing this to our attention.
We apologise for your inconvenience experienced due to the unprofessional behaviour of our employee. It was thoughtful of you to inform us about the incidence promptly and brought it to our notice, which provides us a chance to deal with this undesirable behaviour.
We will also like to bring it to your kind attention that, all our employees are well trained in dealing with the customers and to provide them most efficient services. The concerned employee should have shown high regards for your valued presence in our store. We assure you, such problem will not arise again and our employees will be extra careful while dealing with our valued customers.
This matter has been escalated to the relevant management team for urgent attention. They will investigate and provide you with feedback and a way forward.
We are really sorry for your bad experience with us and hope, you will give us a chance to offer you a level of service desired by you.
Kind regards
Veronica
REQ:***
Best regards,