1 reviews | Active since Jun 2014
Bad service
I'm so disappointed with the service i got from MTN, after those years i have been using the service. and i'm so shock about how they treat their customers<br> <br> i have a contract with MTN for galaxy S3. i was paying for insurance too, the phone fell in to water. i reported the issue, the insurance company want the usage report, but MTN fail to pull out the usage report for the past days until i couldn't use the phone. the insurance cant do anything without the usage report. I called the call centre, they said they can only give the report after the 20 Feb 2015, so i have to leave without a phone until then. this kind of service is not acceptable. i cant leave without a phone that's why i have insurance for such instances<br> <br> My contacts : *** or ***
Please accept our apologies for the delayed response and for any inconvenience caused.
Our records indicate that the account is not in your name per the details provided in this post and by law any request for the documentation pertaining to the account will only be issued to the account holder.
In addition the invoices and or statements are only issued after the allotted Billing cycle for the account and in this case the 20th day of every month.
Regards,
Nomonde.
REQ:***
Best regards,
Please accept our apologies for the delayed response and for any inconvenience caused.
Our records indicate that the account is not in your name per the details provided in this post and by law any request for the documentation pertaining to the account will only be issued to the account holder.
In addition the invoices and or statements are only issued after the allotted Billing cycle for the account and in this case the 20th day of every month.
Regards,
Nomonde.
REQ:***
Best regards,