JR
Jolize R
1 reviews | Active since Feb 2013
12 Jun 2015, 11:31
BAD SERVICE
I have a Brand new I phone 6 and the software crashed now i have been waiting for more than a month for repairs because of your strikes. this is really bad new phone 2 month old it is actually Pathetic.
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Replies (1)
MTN South Africa's replyOfficial
23 Jun 2015, 10:37Hello Jolizer,
Thank you for bringing this matter to our attention.
We apologise for any inconveniences caused as a result of this. We understand the frustration you have faced in your attempt to obtain results and answers.
HVRC (Repair centre) is guided by the handset Manufacturers Repairs guidelines and in accordance with their Standards and mandate.
All our handsets go through full Quality assurance tests before being issued out to clients. For as long as your handset complies with all warranty guidelines, our HVRC will be happy to assist with all the repair issues you might be having or replace it depending on the nature of repair/fault.
You may also take the handset to any Apple store and they will be able to assist you.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind regards
Winnie
REQ:***
Thank you for bringing this matter to our attention.
We apologise for any inconveniences caused as a result of this. We understand the frustration you have faced in your attempt to obtain results and answers.
HVRC (Repair centre) is guided by the handset Manufacturers Repairs guidelines and in accordance with their Standards and mandate.
All our handsets go through full Quality assurance tests before being issued out to clients. For as long as your handset complies with all warranty guidelines, our HVRC will be happy to assist with all the repair issues you might be having or replace it depending on the nature of repair/fault.
You may also take the handset to any Apple store and they will be able to assist you.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind regards
Winnie
REQ:***
MTN South Africa's reply23 Jun 2015, 10:37
Official
Hello Jolizer,
Thank you for bringing this matter to our attention.
We apologise for any inconveniences caused as a result of this. We understand the frustration you have faced in your attempt to obtain results and answers.
HVRC (Repair centre) is guided by the handset Manufacturers Repairs guidelines and in accordance with their Standards and mandate.
All our handsets go through full Quality assurance tests before being issued out to clients. For as long as your handset complies with all warranty guidelines, our HVRC will be happy to assist with all the repair issues you might be having or replace it depending on the nature of repair/fault.
You may also take the handset to any Apple store and they will be able to assist you.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind regards
Winnie
REQ:***
Thank you for bringing this matter to our attention.
We apologise for any inconveniences caused as a result of this. We understand the frustration you have faced in your attempt to obtain results and answers.
HVRC (Repair centre) is guided by the handset Manufacturers Repairs guidelines and in accordance with their Standards and mandate.
All our handsets go through full Quality assurance tests before being issued out to clients. For as long as your handset complies with all warranty guidelines, our HVRC will be happy to assist with all the repair issues you might be having or replace it depending on the nature of repair/fault.
You may also take the handset to any Apple store and they will be able to assist you.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind regards
Winnie
REQ:***