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Thulisiwe H

1 reviews | Active since Dec 2024

14 Jul 2025, 17:12

Bad service

I would like to express the incompetence of your agents . I bought home router last week and it was activated Friday. Speed is very low 1.80 I called yesterday and was advised that no am on 16 speed .am like how while agent is not connected to router . Today I called again and advised that yes they can see that it's very bad and I agree because this network is buffering 90% and now getting sms saying am out of data but was advised I am on unlimited. I asked to be sent to cancelation how ever agent tired to retain but am not having it. She said she will transfer but she hung up, same as the lady I called on Sunday she said she will call back but still

May I have someone to solve this matter as soon as possible May you contact me on *** Or ***

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Replies (2)
TH
Thulisiwe H's update16 Jul 2025, 23:02
Reviewer Update
Again I find myself 2 days later writing about MTN and it's *********** agent who call you and hang up as if there is something wrong with their line when there is really something wrong with their routers. Can the manager call me please and arrange a return as I refuse to pay for such service this thing does not work it's not even 19 days of me having it but I've had enough of it's ****py signal your agents sold this to me on false pretense firstly and now this thing doesn't work can the manager call me and cancel this subscriptio take their router back so we can part ways I don't have airtime to be calling people everyday who's stories are never the same and the hang up on my because they no longer know what to say to me please I will start asking you to reimburse my by time and money from these calls I've been making since the first day this thing started working.
TH
Thulisiwe H's update16 Jul 2025, 23:04
Reviewer Update
Cancel and arrange a return please I can't stress this anymore it's too much and I feel abused from your contact center and my rights are violated as I'm forced to keep something that doesn't work for me please I don't want to pay for this it serves me no purpose.