AZ
Amy Z
1 reviews | Active since Jun 2015
06 Jun 2015, 22:43
Bad service
I emailed and called mtn on 3 occasions to find out why my bill for the month was high. But no response. My email was never answered and my calls no one picked up. What bad service
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Replies (1)
MTN South Africa's replyOfficial
12 Jun 2015, 09:14Hello Azingu,
Thank you for posting.
I do know how frustrating this can be, do note that our management teams are aware of this and due to the current protest action being experienced there is delays in our customer touch points.
The invoice for April was due to the increase in tariff rates for data, the out of bundle rate is .99c, which means that if you exceed your current 300mb bundle you will be charged.
You can also request a usage limit to be set on your number so you can monitor your expenditure, dial 808.
I hope the above is in order and would once again like to apologise for the inconvenience this has caused you.
Regards
Jean
REQ:***
Thank you for posting.
I do know how frustrating this can be, do note that our management teams are aware of this and due to the current protest action being experienced there is delays in our customer touch points.
The invoice for April was due to the increase in tariff rates for data, the out of bundle rate is .99c, which means that if you exceed your current 300mb bundle you will be charged.
You can also request a usage limit to be set on your number so you can monitor your expenditure, dial 808.
I hope the above is in order and would once again like to apologise for the inconvenience this has caused you.
Regards
Jean
REQ:***
MTN South Africa's reply12 Jun 2015, 09:14
Official
Hello Azingu,
Thank you for posting.
I do know how frustrating this can be, do note that our management teams are aware of this and due to the current protest action being experienced there is delays in our customer touch points.
The invoice for April was due to the increase in tariff rates for data, the out of bundle rate is .99c, which means that if you exceed your current 300mb bundle you will be charged.
You can also request a usage limit to be set on your number so you can monitor your expenditure, dial 808.
I hope the above is in order and would once again like to apologise for the inconvenience this has caused you.
Regards
Jean
REQ:***
Thank you for posting.
I do know how frustrating this can be, do note that our management teams are aware of this and due to the current protest action being experienced there is delays in our customer touch points.
The invoice for April was due to the increase in tariff rates for data, the out of bundle rate is .99c, which means that if you exceed your current 300mb bundle you will be charged.
You can also request a usage limit to be set on your number so you can monitor your expenditure, dial 808.
I hope the above is in order and would once again like to apologise for the inconvenience this has caused you.
Regards
Jean
REQ:***