1 reviews | Active since Jun 2015
BAD SERVICE
On Monday 11 May 2015 I logged an insurance claim for my broken phone. I got a email to day its going to take up to 5 days to process the claim. On Monday 18 May I phoned MTN Insurance to speak to an operator only to get no answer. I did the automated voice way and received a reference number and it said my claim was approved. Today it is the 05 June 2015, 26 DAYS LATER, and I have still not heard anything from MTN Insurance department. Its pathetic service. Every month I pay my insurance installment. I have been a customer of MTN for the past 15 years and never ever have I received such bad service. I left a comment on there Facebook page and they responded that i must send a email to [Email Removed] and NOBODY has rep**** or assisted me their too.
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
The matter has been escalated to the relevant department for urgent attention and to contact you directly with feedback.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
The matter has been escalated to the relevant department for urgent attention and to contact you directly with feedback.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***