BP
Bert P
1 reviews | Active since Jun 2015
05 Jun 2015, 11:50
BAD SERVICE
I paid my cellphone account at the end of the month and today I got notification that my account is handed over. This is totally unacceptable as I pay my accounts on time to avoid a bad credit rating. I received threatening sms's and when I tried to contact the company I get no joy or I simply get cut-off. Please rectify this situation immediately and contact me urgently to confirm accordingly.
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Replies (1)
MTN South Africa's replyOfficial
09 Jun 2015, 08:01Hello Grumpybert,
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Kindly be advised that a payment of R2703.99 was received and allocated to your account, thank you for the payment. Your account is up to date.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Kindly be advised that a payment of R2703.99 was received and allocated to your account, thank you for the payment. Your account is up to date.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Best regards,
MTN South Africa's reply09 Jun 2015, 08:01
Official
Hello Grumpybert,
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Kindly be advised that a payment of R2703.99 was received and allocated to your account, thank you for the payment. Your account is up to date.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Kindly be advised that a payment of R2703.99 was received and allocated to your account, thank you for the payment. Your account is up to date.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Best regards,