Bad Service

Someone have opened up 2 cell phone accounts on my husbands name, how they got that right we still do not know. Mtn have taken almost R10 000 out of our account. We have reported it and also ask that we want to see who has opened up this account. This happened in October last year. We have been at the shop and they said they would sort it out and get the money back in our account. We have even phoned Mtn our selfs to find out why it is taking so long. We are still waiting to get this issue resolved. Its like they just do not care and in the mean time we still got to pay the interest every month, which i feel they should pay for. They do not response to our emails or phone calls. We are so tired of trying to get our money back and to put this person behind bars.