1 reviews | Active since Jan 2012
Bad service
<p>I cannot believe that the staff at Northgate branch can lie to you in your face. I have upgraded on 5 may and included in the package they will deliver a TV. I have been told by the staff member that they will contact me in the next 3-4 weeks as they are behind do with deliveries. To date when I gone back to the branch nothing happened. Today I have been told I need to apply via an app which no one ever told me and the lady who helped me at the time said she did told me. Why would I have gone back to the branch if they have told me this??? Best of all is like the manager has a no care issue regarding his staff who lie to the customer to save her own a $s.</p>
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Please be advised that this has been escalated to the Regional Management to take corrective measures in accordance with our Service level agreements, and you will be advised of the outcome.
Warm regards,
mike
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Please be advised that this has been escalated to the Regional Management to take corrective measures in accordance with our Service level agreements, and you will be advised of the outcome.
Warm regards,
mike