Bad Service

<p>when i received my statement for June 2017 i noticed that i was charged for itemised billing. i did not request any itemised billing so i phoned MTN 24 May REF ********** & sent email to customecare@mtn to req this that this be cancelled & charge reversed. i phoned MTN 26/05 REF ********** & REF ********** 78 to query it again. i then sent an email to complaints@mtn 30/05 as no one was attending to my query. i phoned 808 30 may</p> <p>REF ********** 68 & was told i will have a credit to my cellphone acc within 2 to 24 hours. i then phoned 31 May and it was still not done REF ********** 44 and was told it was at Dispute dept. i then phoned again and was told 02 June REF 253 608 913 that the credit would be in my cellphone acc on 05 june. i phoned 05 june & was told that i will have the credit by Friday 9 jUne REF ********** 96 & REF ********** 853. i phoned 8 June @ 7.55 am & spoke to Florence ref ********** 33 and Nirvana who advised that the query was by Bongani at Esculation Dept. REf ********** 33. Nirvana said she would phone me back that same day & by 16:35 i phoned 808 again & the person i spoke to said she will ask Nirvana to return my call. Nirvana then sent me an email & advised that it is now with a different channel req ********** . How does a query take from 24 May until 9 JUne and no one can sort it out??????????????????????????????????????? and when i phone the notes on the system are not recorded correctly or not even made but im given ref no"s.?????????????</p>