KM
Kumendrin M

1 reviews | Active since Jun 2015

23 May 2017, 15:02

Bad service.

<p>I recently purchased a 24 hour once off data bundle from MTN. My phone did say the purchase was successful. Now MTN are saying I did not purchase the bundle. I am now sitting with a bill of R36K.</p> <p>The usage is clearly over that 24 hour period yet they say they have no record of my purchase.</p> <p> </p> <p>I am very upset. I have been a customer with MTN for almost 10 years and this is the treatment I now get.</p> <p> It has taken so long for them to deal with my issue and I have had to constantly call them for updates.</p> <p> </p> <p>I am leaving them for good.</p> <p> </p> <p> </p>

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Replies (1)
KM
Kumendrin M's update12 Jun 2017, 22:04
Reviewer Update

I would like for you to call me to explain this further. I don't understand what you are saying. How do you expect me to not be displeased when I have this huge bill?