1 reviews | Active since May 2017

22 May 2017, 12:39

Bad service

<p>Good day</p> <p>My husband took out a new laptop contract , in February 2017.</p> <p>We have had endless problems with the debit order that has not been taken.</p> <p>We contacted the call center on the 10/04/2017 they managed to take an amount of R494 off and they advised us that everything was sorted out .</p> <p>However, no debit order was taken this month and the call center has advised us that we have been handed over to their attorneys and should not pay anything until the attorneys have contacted us within 24 hours and that was the 12 May 2017.We not been contacted yet.</p> <p>I have tried to contact your attorneys but the number just cuts out.</p> <p>We have also put in an online complaint and nobody has come back to us.</p> <p>As this is not our fault we would really appreciate if someone could contact us so we can sort out this ASAP, </p> <p> </p> <p>We have done everything possible for our side and don’t know why have been penalized for something that is clearly an error from MTN.</p> <p>This all comes down to VERY POOR CUSTERMER SERVICE .</p>

0
Replies (1)
MTN South Africa
MTN South Africa's reply31 May 2017, 19:21
Official

Dear Valued Customer,

Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.

Kindly be advised that we have evaluated your account and picked up that a payment of R1,727.00 was made on the 24/05/2017 and the account is on cash payment.

Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.

warm regards

mike

Complaints Management Team
Reference Number: ***2