1 reviews | Active since Sept 2011
Bad service
<p>I called mtn twice today and in both case I was put on hold for a long time with one getting back to me to advise they are still on the line and they had not left and I had to drop the call the first call I was put on hold for more the 15 minutes due to the fact that the agent did not listen to me I very upset as they just simply did not want to assist </p>
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
Complaints Management Team
Reference Number: ***6
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
Complaints Management Team
Reference Number: ***6