HG
Henriette G

1 reviews | Active since Apr 2017

20 Apr 2017, 22:38

Bad Service

<p>Please do not buy any Samsung product from MTN. They do not have any service. I had a problem with my Samsung Tab 3 when I insert a differrent network sim. I went to the MTN Shop in Klerksdorp at Checker centre on the 28th October 2016. On my arrival Luhann Rust attend to my problem he used a paperclip into the slot and damaged my Tab 3. He also had a arogant attetude with me and my son. Even his manager said this is not their problem. In november I got hold of the Fanie the Regional Manager. He then said I must take the tablet to MTN. After a while with lots of follow up calls they said Mtn is not liable for the damage. Mtn send it to Cell fix for a qoute and they also find that the tablet was damaged. Fanie said to me that I must remember that the device can brake at any time. He then said Cell fix must fix it and they will pay 50% and we must pay 50%. Cell fix can not find any parts for this TAB 3. This is now 6 months after this and until today no Tablet was fixed. PLEASE DO NOT SUPPORT MTN OR DO NOT BUY ANY SAMSUNG PRODUCT!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! If this is a service i received after 10 years what service will they give to any other customer.</p>

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