1 reviews | Active since Apr 2017
BAD SERVICE
<p>Tried NUMEROUS times, at our expense, to get through to the cancellations department... phone just rings then cuts off the call and same thing happens if transferred from another department. Tried to cancel in-store but told to call in. We then emailed a cancellation request and have had absoutely no response. All we want to do is cancel our 2 data contracts! It is as if MTN tries to make it as diffcult as possible to cancel contracts. At my wits end!!! </p>
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
Complaints Management Team
Reference Number: ***6
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
Complaints Management Team
Reference Number: ***6