1 reviews | Active since Mar 2017
bad service
<p>my name is busie mtshali i was called by one of MTN agent for an J7 prime i was upgraded but until today i dont have the handset and its been three motha paying for the new handset that i dont have , i went to the MTN store maponya Lynnet the consultant tried to assist by sending the emails and has been very helpful, MTN responded by forwarding the email to the dealer that assisted me but until to day i dont have the phone and i cant upgrade from the store because have already upgraded and the upgrade was not cancelled ********** 0820 busie mtshali</p>
Thank you for your post
We are terribly sorry for the inconvenience that you have experienced as a result of this. We completely understand the frustration it causes.
We will engage with the relevant department dealing with these matters to assist and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
Kind Regards
Siphumezo
REQ:***
Thank you for your post
We are terribly sorry for the inconvenience that you have experienced as a result of this. We completely understand the frustration it causes.
We will engage with the relevant department dealing with these matters to assist and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
Kind Regards
Siphumezo
REQ:***