BAD SERVICE

<p>So I reported my problem where the consultant gave me a product that I have not ordered. I reported it on the 10th of March 2017 and the consultant told me that they will look into the problem as to why the they gave me a 36 month contract instead of a 24 month contract. Today is the 20th of March 2017 and I have not received any feedback from them. I see this as bad service and terrible follow up. I called them again today on the 20th of March 2017 and asked the operator to put me through to the consultant who assisted me and he informed me that she is not availible and he took my number and a alternative number and told me that he will as her to give me a call. I have not received any feedback and I am very disappointed with MTN as I have been a loyal client to them for so long. Just because the one consultant did not follow any instructions I am now sitting with a contract of 36 months and that is not what I app**** for. I demand that MTN will have to change my contract term to 24 months which i app**** for.</p> <p>This is very bad service.</p>