1 reviews | Active since Mar 2017
BAD SERVICE
<p>Took out a contract for tv and smartlink 26 December 2016. Asked sales lady when will be delivered. She said second week in January 2017 when suppliers open. End of January 2017 I phoned, she gone to different shop and took contract with her. I phoned and left messages for 3 days. Week later she finaly after I phoned a supervisor, said I must send tv license. I then send tv lisence. This week I reallised she took my address wrong. Phoned the shop again for like 50 times. They do't answer. Went to the shop this week. Now I've got to wait another 2 weeks for the tv. I'm very upset.</p>
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Please be advised that this has been escalated to the Regional Management to take corrective measures in accordance with our Service level agreements, and you will be advised of the outcome.
Warm regards,
mike
REQ:***
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Please be advised that this has been escalated to the Regional Management to take corrective measures in accordance with our Service level agreements, and you will be advised of the outcome.
Warm regards,
mike
REQ:***