1 reviews | Active since Mar 2017

07 Mar 2017, 13:33

Bad service

<p>About two months ago i moved to MTN as there was a specific deal on the samsung s7 which i thought was not bad, however..</p> <p> </p> <p>Ever since i moved over from Vodacom i there are certain numbers in certain areas that cannot contact me as it sttates that my number does not exist. I phoned the service department who logged a ticket and when i followed up they keep sending me back and forth between departments.</p> <p>I then decided to go to the store where i got the contract - Eden Meander George store where another ticket was logged as they could find no evidence that anything has been done to resplve my problem.</p> <p> </p> <p>I followed up again today (7 March 2017) and asked how long such a ticket should take to be resolved in which it was stated 72 hours (ticket was logged 22 February 2017).... Does not seem like the 72 hours was adhered to.</p> <p> </p> <p>I do not think that MTN prides itself in customer service whatsoever and would rather pay a higher price at another store to receive better service.</p>

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Replies (2)
MTN South Africa
MTN South Africa's reply07 Mar 2017, 21:49
Official

Thank you for your post

We are terribly sorry for the inconvenience that you have experienced as a result of this. We completely understand the frustration it causes.

Please be advised that we have requested for the call routing table to be updated accordingly.

We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.

Kind Regards
Siphumezo
REQ:***

Best regards,

's update08 Mar 2017, 08:14
Reviewer Update

I am not sure that you guys will come to the party as i have been struggling to get this problem sorted out for almost two months, since the first time that moved over to MTN.

You guys expect a person to pay the full contract price, yet only provide half the service.

My parents who stay in Mpumulanga cannot phone me and if there is an emergency on that side, how are they supposed to get a hold me??

Lets see if this you can restore my faith in you guys, yet not going to get my hopes up as MTN have a way of making empty promises thus far...