1 reviews | Active since Aug 2011
Bad service
<p>I have a cellular contract with MTN and for some reason someone at MTN changed my number three weeks ago. I went to the MTN contact centre in Canal Walk and they opened a ticket for this issue, but they can't tell me why it was done. I have been paying my contract but I have no service, people cannot contact me and if I phone out a very long 0900 number appears. This has impacted my work and social life, as I have staff reporting to me and I need to be contactable when they send me urgent calls or messages. If my family also needs me then I am not reachable due to this.</p>
Thank you for your post
We are terribly sorry for the inconvenience that you have experienced as a result of this. We completely understand the frustration it causes.
We have noted that the matter was resolved and the mobile number 083****238 was successfully reactivated on the network.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
Kind Regards
Siphumezo
REQ:***
Thank you for your post
We are terribly sorry for the inconvenience that you have experienced as a result of this. We completely understand the frustration it causes.
We have noted that the matter was resolved and the mobile number 083****238 was successfully reactivated on the network.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
Kind Regards
Siphumezo
REQ:***