1 reviews | Active since Sept 2019
Bad Service
<p>I have been experiencing a problem with my network and my cellphone keeps on on saying that there is no service and I am unable to use it. I have reported the matter countless times to the mtn store at clearwater and I even called the 1555 and I spoke to some guy and he couldnt help me and I then requested him to put me through his supervisor and I still had no joy. The problem started on friday 04th March 2017 and on saturday it was just a nightmare as I use my phone for everything and my bank card was hacked and I couldnt make a call to the bank for closure of my card. My phone kept on telling me that there is No Service. Even today on sunday at 16h29 it was still giving me the same issue. And one thing I have realised is that the problem is not only with my phone but my Mom's, Aunt, my number and my little brothers are not working. I am literally irritated by all this as I had no one to assist me and I had to even go and get a new phone with a different network to make important calls. I just need this to be fixed or cancel my contact with MTN as I am not I am not getting any help.</p>
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN.
Kindly populate the below template list, and forward the completed mail to our Coverage Contact Centre hub on ***
Alternatively you can also contact them on number *** toll-free from and MTN number or chargeable from other SP’s numbers, weekdays 08:00 to 17:00.
Subscriber name:
Mobile number/s experiencing the problem:
Subscriber’s alternate contact number:
Physical Street Address:
Suburb:
City:
Is it a voice or data problem? :
Provide a brief description of the problem experienced:
When was the problem experienced? (Time of day / weather conditions, etc.):
Where is the problem experienced? (At home /when travelling (provide specifics of roads / intersections, etc.) :
If the problem is experienced in a car, were you using a Bluetooth car kit? (Yes / no): No
Is the problem experienced indoors or outdoors?
Make and model of handset / device:
Any other information:
warm regards
mike
REQ:***
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN.
Kindly populate the below template list, and forward the completed mail to our Coverage Contact Centre hub on ***
Alternatively you can also contact them on number *** toll-free from and MTN number or chargeable from other SP’s numbers, weekdays 08:00 to 17:00.
Subscriber name:
Mobile number/s experiencing the problem:
Subscriber’s alternate contact number:
Physical Street Address:
Suburb:
City:
Is it a voice or data problem? :
Provide a brief description of the problem experienced:
When was the problem experienced? (Time of day / weather conditions, etc.):
Where is the problem experienced? (At home /when travelling (provide specifics of roads / intersections, etc.) :
If the problem is experienced in a car, were you using a Bluetooth car kit? (Yes / no): No
Is the problem experienced indoors or outdoors?
Make and model of handset / device:
Any other information:
warm regards
mike
REQ:***