Bad service
<p>I am really dissapointed with Mtns' service. I missed a payment for Jan as I only got paid after the debit date. I called them to ask them to debit the amount as I never had a chance to go to the bank and my online banking was giving me problems. The lady that assisted me was very helpful. She did everything right. I then was debited and thought that was that. After a few days I received sms's saying I'd be charged double again. I called in to ask what is going on and the lady that assisted me (phenisiwe) was telling me that I must go to the bank and she cant do anything. I then asked to speak to a supervisor and she said there isnt one, I then asked when will there be one and she said she doesnt know. I never want to see MTN ever again, cant wait for the cotract to end. They have bad service, their network sucks and you cant even get your phone blocked as I was armed ****** aswell and they didnt want to help me after I waited very long on the line trying to get hold of someone just to tell me I must call back the next day. </p>
Thank you for your post
We are terribly sorry for the inconvenience that you have experienced as a result of this. We completely understand the frustration it causes.
Please be advised that the debit order request of R701.40 was already sent to the bank when you requested the once off payment of R356.40 on 2017-02-17. Should the debit order payment of R701.40 go off on 2017-02-28, your account will be having a credit of R356.40.
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards
Siphumezo
REQ:***
Thank you for your post
We are terribly sorry for the inconvenience that you have experienced as a result of this. We completely understand the frustration it causes.
Please be advised that the debit order request of R701.40 was already sent to the bank when you requested the once off payment of R356.40 on 2017-02-17. Should the debit order payment of R701.40 go off on 2017-02-28, your account will be having a credit of R356.40.
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards
Siphumezo
REQ:***
