1 reviews | Active since Feb 2017

26 Feb 2017, 06:35

Bad service

<p>I had upgraded my contract last year and had not made any changes to my credit limit. Mtn at the Westville mall had done the upgrade and increased my credit limit and when speaking to the call centre I was told that I had to go into a mtn store to have it decreased. I had advised that work and am unable to go into a store as there is no mtn store near me and that mtn made the adjustments without my knowledge and that they should see decrease it without me going in and they very unhelpful by saying they couldn't. My billing is now coming to R3000 every month due to my limit not being cut off when reached a certain amount as I had previously had on my account. I emailed mtn and have not yet heard from them up till today.</p>

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Replies (1)
's update28 Feb 2017, 17:17
Reviewer Update

My credit limit on the ********** 233 has been increased and I use to have my lines cut off at a certain limit and that does not happen anymore.

I would also like to have my cellphone number on separate billing cycles.