Bad Service

<p>My cell phone (Galaxy S7 Edge) was insured with MTN.</p> <p> </p> <p>My phone got ****** from my vehicle parked at the garage and I submitted a claim on the 27/01/2017 where a police report with case number were attached.</p> <p>I made a follow up on the claim on the 01/02/17 and I only recieved response by telephone on the 08/02/2017 where I was told that my claim was rejected. The reason was that they( Insurance company) do not cover Remote jamming as stated on my report. I then requested the lady (Pamella) to send me an e-mail stating the reason of rejection. I have not recieved anything even today. My reason for requesting such letter was that I was not aware that my Insurer does not cover remote jamming until that day. MTN Musgrave, told me that the Insurance cover the phone against loss and theft.</p> <p> </p> <p>I called the Insurer again on the 22/02/17 and the same reason was given and I again requested that it be put in writing but nothing has come through even today.</p> <p> </p> <p>I'm displeased with the servise I recieved from them, it's even worse that I informed them that the garage has a footage of the incedent that can be viewed but they refused to listen.</p> <p> </p> <p>The</p>