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Mary M

1 reviews | Active since Feb 2017

14 Feb 2017, 14:11

Bad service

<p>I had a claim with mtn insurance since (2016-12-15) for a simple damage claim that i have been running for till up to date. I have wasted my time and energy and have been told so many stories but my claim is still not resolved. I had enough with mtn insurance i really do not know what to do anymore i have never seen such bad service in my life </p>

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Replies (1)
MTN South Africa
MTN South Africa's reply14 Feb 2017, 23:45
Official

Thank you for your post.

We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.

We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.

We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.

warm regards

mike

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