1 reviews | Active since Feb 2017
Bad service
<p>Hello</p> <p> </p> <p>I once had a contract with Mtn in 2014 and lost my job in the same year however could not continue paying my monthly subs. when i managed to get some funds to settle my outstandings they gave me an amount which i made and was never told that i have to complete a form to cancel once i settled my monies with them that was after a 24 months of this contract. Now i have been placed on ITC and i have phoning and going to the Mtn service providers non of them seems to be able to assist me. I keep on getting different story about me owing mtn monies and another story is i owe nothing. its been over 4month already me chasing them and getting nothing. I cant even open anything in terms of accounts because they are not helping me settling this issue.</p>
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
kindly provide us with id number or acc number in order for us to be in a position to investigate and resolve the problem accordingly.
warm regards
mike
REQ:***
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
kindly provide us with id number or acc number in order for us to be in a position to investigate and resolve the problem accordingly.
warm regards
mike
REQ:***
