Bad service

<p>In December 2016 I put in a claim for my phone and laptop to MTN Insurance and till today I have not received a satisfactory response from MTN Insurance. The only response that I received was that the handset insured is not the same as the one I claimed for. I accepted that because I had upgraded my handset and got a new handset that is presently insured. However in connection with my laptop I am still getting the run around. Every time I enquire about my laptop claim I am told that they can't see my policy even though I sent proof that I am debited monthly for laptop insurance. I even explained that I had upgraded my HUAWEI modem for a laptop and a new modem when my initial contract expired</p>