1 reviews | Active since Dec 2016
Bad Service
<p>My Contract ended in November 2016 and i requested MTN 808 to cancell my contract which never happend. December and January they send me 200 airtime and10 SMS's and billed me 813.00 for both months. i called and asked what i am paying for i was told that i am paying for services which they coundt explain and told me that i been receiving data which i was charged for and never received failing to resolve that they blocked my fone could not receive or make calls . i foned again was told that i must pay the full amount before they can unblock it. i made an arrangement that i will pay on the 1st of Feb 2017 . then they unbloked me without notifying me on the 26th Jan i received an SMS to remind me that they will be debitting my account for the amount of R813.00 after i told them not to debit . i phoned again and spoke to Mpho Mo***eng she si the one who made sense and understood my query she calculated that i must only pay 600 only beacause the over charged me and not suppose to pay for dec and Jan Data and she send the email to their credit management dept and explaind to them. SUPRISE on the 31st they debited 813.00 on they 1st they debited me again same amount. i called again they gave me a number for the credit dept ********** 086 been calling this number for the past 2days no answer . I dont know what to do now . I want my money back</p> <p> </p>
Good day Esther,
Thank you for your post.
Please accept our apologies for the break down in service at one of our touch points and for any inconvenience caused. We appreciate the time and the effort you took to air your dissatisfaction because it is through such feedback that we can re-evaluate our processes in order to improve on our Service levels.
Kindly be advised that our records indicate that a refund of R813.00 was done on 2017-02-06 and the funds should reflect in your bank account lasted on the 8th if they have not reflected.
We sincerely hope that the above is in order and hope that we are able to restore your faith in us.
Kind Regards,
Tshepo M
REQ:***
Good day Esther,
Thank you for your post.
Please accept our apologies for the break down in service at one of our touch points and for any inconvenience caused. We appreciate the time and the effort you took to air your dissatisfaction because it is through such feedback that we can re-evaluate our processes in order to improve on our Service levels.
Kindly be advised that our records indicate that a refund of R813.00 was done on 2017-02-06 and the funds should reflect in your bank account lasted on the 8th if they have not reflected.
We sincerely hope that the above is in order and hope that we are able to restore your faith in us.
Kind Regards,
Tshepo M
REQ:***