Bad Service

<p>I am a customer of MTN, in July 2016 i submitted an online claim form for my damaged phone. I heard nothing. I submitted another online claim form on the 18.08.2016 and i got a confirmation email. On 2.09.2016 i got an email confirmation that i would be conatcted by Smartphone plus for collection of my phone but heard nothing . On the 21.11.2016 i sent an email to mtn as i was still waiting to be contacted. I got contacted and on the 29.11.2016 my phone was collected. Its almost two months later and i am still waiting for my phone. I contacted Smartphone plus in December and was advised that i need to pay them before they release the phone, i asked them why because i have insurance on my phone. Then i try to contact mtn insurance and see online that the insurance is now managed by Pinnacle marketing. i call them and was advised that they have a back log because they took over the insurance from another company. I was very understanding but till today i have received no feedback. i contacted pinnacle twice hanging on forever before someone picks up the phone, they said they needed a claim form which i completeted and sent i called again and they told me the same thing, i sent it again together with ID copy. And still have heard nothing this is unacceptable because i dont even get a follow up email or something. I am going to the obudsman because this is unacceptable customer service.</p>