Bad Service

<p>I recenty upgraded my account at ****arney Mall, the sales person was Palesa Magamba. I asked for the same package that I had, which is the MTN Anytime topup that included, airtime, data and sms's., capped. If i need more i can do a top up .The monthly amount would be R638.95. For the month of September and October, the corect amount was debited off my acount, however in December an amount of R 1530.69 was debited and in January an amount of R1282.29 was debited. Ive been trying to sort this out since January and to date no one can tell me whats going on, everytime someone else replies asking for diferent information from me. I phoned ****arney (17 January) to ask for my contract and i still havent received it?? I need this to be sorted, I do not have an open line, I requested the same package. very simple, so I need a refund of R1535.08. Then my 2nd issue, the phone that I received with my upgrade (Sony Z5 premuim) the LCD screen stopped working (freeze) and the device warms up quickly, I took the phone to the fourways branch, they told me that I cant book it in I need my charger... after checking my account they told me that because its still under warranty i need to take it to the Cresta banch they will book it in to see if i can get a new phone because its still under warranty. I booked the phone in at the Cresta branch with Craig on the 8th January, on the 19th January I PHONED to follow up on my status, i was told that because my phone is under warranty i can get a new phone. I went back to Cresta on the 20th, Pascal (very cofused in the beginning, but so helpful) helped me, he explained that because i got my phone at ****arney mall, they need to purchase a credit note and i have to collect the phone at the Mall. He will phone the branch manager, and then they will get in contact with me. i am still waiting... its been such an frustrating experience, and all i need is a new phone, and for someone to sort my account out. What do i have to do to get this done?? </p>