BAD SERVICE.

<p>i purchased MTN data via the atm (Standard Bank atm). the money was withdrawn from my account and i did not get the data, i later decided maybe it was a network issue and a purchased data again via the atam (standard bank atm) and the same issue occured.</p> <p> </p> <p>i later contacted the call centre (forgot the name of the consultant), asked if they needed to speak to the account holder and they said they didnt need to. and was also tod that the matter would be escelated and investigated, and that i would be contacted once they needed more informationa or the issue is sorted out.</p> <p>A case number was given to me.</p> <p>I was also told that the data would be credited into my account or the money back into my bank accout. was told to contact the call centre again in 48hours if they do not call me , this was on monday (9/01/2017).. </p> <p> </p> <p>They did not contact me and no data or money was credited into my account(s), so i decided to call them back.</p> <p>The consultant who took my 1st call yesterday (11/1/2017), told me that i was pretty much missinformed and that there is nothing she can do (forgot her name), she later proceeded to tell me that NOW they need to speak to the account holder and i need to provide bank statements supporting my claims,, this is 48hrs later after i had asked the questions whether thet would need the account holder or need anything else from me and i was told NO.</p> <p>Her attitude was pretty much "I DONT CARE", and she told me "TO MAKE A PLAN". i told her that ive got no access to any MTN stores close by and the account holder is not available and she said ; "YOU NEED TO MAKE A PLAN". i asked to speak to the supervisor and she put me on hold indefinitly..</p> <p> </p> <p>I decided to calm down and call back after a few minutes, when i called back i spoke to (Lillian (no surname), and she pretty much also told me to make a plan,,,</p> <p>I asked to speak to the supervisor and she managed to get ahold of him .. I spoke to the supervisor (Ayanada Yende) and he hung up on me ... </p> <p> </p> <p>i would like to say that that was terrible service and i did not appreciate the whole experience...</p> <p> </p> <p>No solution or way forward was given and i was pretty much left HANGING</p> <p> </p>