1 reviews | Active since Mar 2012
Bad Service
<p>Hi MTN, I have been trying to cancel my contract and move over to prepaid since Oct'16. In Oct'16 I sent an email to customercare requesting cancellation. After that you asked for documents which I provided and then no feedback. After that in Dec(early Dec +- 8th) I went to branch and filled in forms to do the same thing. Yet still I am on contract. I do not want another month of my contract and especially you taking my money for another month when I want to cancel it.</p> <p> </p> <p>Please can we sort this issue out and not chrage me for another month.</p> <p> </p> <p>Regards</p> <p>Ross Miller</p> <p> </p>
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
REQ:***
Best regards,
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
REQ:***
Best regards,