1 reviews | Active since Jan 2015
Bad service
<p>Lost my cellphone last year around the 20th of Dec, went back and forth to get a new phone which was finally delivered to me on the 04/01/2017. Only to discover the phone has an fault, tried to call them to address the issue but their line just rings with no answer, sent emails nobody has not yet responded. Went to an MTN store and they advised that they cant assist as this was an Insurance issue. 3 weeks later my issue is still not resolved.</p>
Good day Themba,
Thank you for your post,
Please accept my apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
As per our telephonic conversation, please note that I have escalated your complaint to the Insurance management team to please urgently assist with your device delivery.
We sincerely hope that the above is in order and that we are able to restore your faith in us.
Kind Regards,
Tshepo M
REQ:***
Good day Themba,
Thank you for your post,
Please accept my apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
As per our telephonic conversation, please note that I have escalated your complaint to the Insurance management team to please urgently assist with your device delivery.
We sincerely hope that the above is in order and that we are able to restore your faith in us.
Kind Regards,
Tshepo M
REQ:***
Good Day Tsepo
Please note that the above query is still unresolved, can my phone be replaced(with a new one) as this seems to drag forever (their 5days passed long time ago). Its been over a month now.
This is unacceptable!!!
Good Day Tsepo
Please note that the above query is still unresolved, can my phone be replaced(with a new one) as this seems to drag forever (their 5days passed long time ago). Its been over a month now.
This is unacceptable!!!