1 reviews | Active since Jan 2017
Bad service
<p>My new year started with my phone being suspended on the 2nd. When I called in they confirmed that my debit never went off. My phone was then unsuspensed and arranged that the debit will go off on the 3rd. On the 5th a second debit went off with the same amount and now I need to run around to sort this out while MTN says it will take 7 working days to sort out.</p>
Good day,
Thank you for taking the time to raise your concerns and affording us the opportunity to address them. Kindly accept our sincere apologies for any inconvenience caused.
It is only through these concerns being brought to our attention that we can identify and address areas that need our urgent attention.
Please note that our records indicate that ten second debit order of R912.79 was successfully reversed.
Apologies once again for all the inconvenience caused as a result of this. We sincerely hope that this is in order and hope that we are able to restore your faith in us.
Kind Regards,
Tshepo M
REQ:***
Good day,
Thank you for taking the time to raise your concerns and affording us the opportunity to address them. Kindly accept our sincere apologies for any inconvenience caused.
It is only through these concerns being brought to our attention that we can identify and address areas that need our urgent attention.
Please note that our records indicate that ten second debit order of R912.79 was successfully reversed.
Apologies once again for all the inconvenience caused as a result of this. We sincerely hope that this is in order and hope that we are able to restore your faith in us.
Kind Regards,
Tshepo M
REQ:***