Bad service
<p>Hi</p> <p> </p> <p>I have been upgrades my contract on the 25th november 2016 and up to day i haven't received any of my data the 50GB still waiting for it. And if you the store at east rand mall there is no answer or they will tell you they will get back to you 48 hrs this is now 72 hrs I've been waitinf for Michelle to phone me back an when I phoned the customer care they referring me back to the store. This is very bad service. I can't believe MTN is like that to they customers</p>
Good afternoon Louisa
Thank you for your post, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
After investigating your account our systems reflect that your number has been credited with *** Bytes (31.3 GB) and 417420 seconds (115h:57m:00s / 6957 min). Please be advised that the promo rules dictate that first month would be pro rata thereafter you would receive the full allocations monthly.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Yahya
REQ:***
Good afternoon Louisa
Thank you for your post, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
After investigating your account our systems reflect that your number has been credited with *** Bytes (31.3 GB) and 417420 seconds (115h:57m:00s / 6957 min). Please be advised that the promo rules dictate that first month would be pro rata thereafter you would receive the full allocations monthly.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Yahya
REQ:***
I really do understand that 30Gb is for one month only i have up graded on black friday where you get the 50GB too every month. Why didn't i get my what mtn promised to the clients. This is bad very bad services by far even the store in east rand mall as they come up with excuses dont answer the phone. I want my 50GB as per sms i received from mtn is you upgrade on black friday
I really do understand that 30Gb is for one month only i have up graded on black friday where you get the 50GB too every month. Why didn't i get my what mtn promised to the clients. This is bad very bad services by far even the store in east rand mall as they come up with excuses dont answer the phone. I want my 50GB as per sms i received from mtn is you upgrade on black friday
I really do understand that 30Gb is for one month only i have up graded on black friday where you get the 50GB too every month. Why didn't i get my what mtn promised to the clients. This is bad very bad services by far even the store in east rand mall as they come up with excuses dont answer the phone. I want my 50GB as per sms i received from mtn is you upgrade on black friday
I really do understand that 30Gb is for one month only i have up graded on black friday where you get the 50GB too every month. Why didn't i get my what mtn promised to the clients. This is bad very bad services by far even the store in east rand mall as they come up with excuses dont answer the phone. I want my 50GB as per sms i received from mtn is you upgrade on black friday