bad service

<p>hi i decided to migrate to cell c as mtn has had a lot of issues with billing etc. i phoned and asked for an early termination quote and they emailed it to me straight away. but i sent it to the cell c agent thinking she would pay it, and by the time i found out i was supposed to pay it i knew the debit order would go off in two days so i did not pay the quote but asked for a new one to the individual who sent me the quote. she has still not answered and all this was in October. i tried the whole month of November with her and retentions and 809 emails, to no avail. i phoned again yesterday and was on hold for so long that i hung up. i emailed retentions again and their auto response says we deal with the query in 2 days. that is a joke so i thought maybe if i say something here they will move themselves. this is why i was migrating in the first place. i ended up with the debit order coming off the end of November as well so have thrown away R940 twice. the first one was my fault but the second one is theirs. </p> <p> </p> <p>tx for the chance to rant.</p> <p> </p> <p>mary larter</p>