Bad Service
<p>MTN Sandton City has no respect and sense of urgency for its customers. I took out a contract for 2 iPhone 7's less than a month ago and i am already experiencing problems with the one phone. Firtsly i response I got from the sales rep was rude . He told me to come back the next day and that they couldnt help me. This is after coming for the 2nd time that morning. It has been 10 days and I still don't have my phone. I only got feedback today that my phone is back from repairs and is still not fixed because I apparently i didnt switch off my "Find My iPhone" of which i did infront of the Sales rep. Meaning He took in my phone for repairs without even checking if all the neccesary thing were done. and now i am expected to come back to the store and switch it off so my phone can go back for repairs ago. Which means is another 10 days. I am expected to pay this contract yet i dont even have teh phone at the disposal .This is unacceptable that a New phone can have so many technical issue so soon and that getting service to get it repaired is such a struggle and the sales rep are rude about it.</p>
Good afternoon Thando
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
We will also like to bring it to your kind attention that, all our employees are well trained in dealing with the customers and to provide the most efficient services. The concerned employee should have shown high regards for your valued presence in our store. We assure you, such problem will not arise again and our employees will be extra careful while dealing with our valued customers.The matter has been escalated to the relevant management team for urgent attention and to contact you directly with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Yahya
REQ:***
Good afternoon Thando
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
We will also like to bring it to your kind attention that, all our employees are well trained in dealing with the customers and to provide the most efficient services. The concerned employee should have shown high regards for your valued presence in our store. We assure you, such problem will not arise again and our employees will be extra careful while dealing with our valued customers.The matter has been escalated to the relevant management team for urgent attention and to contact you directly with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Yahya
REQ:***
I still haven't received my phone back, the MTN store doesn't even answer their contact line so i can follow up.
I want my phone back fixed. I am not paying for a phone i don't have in my possession. It has been more than 2 weeks now!!!! MTN needs to improve their turn around times.
I still haven't received my phone back, the MTN store doesn't even answer their contact line so i can follow up.
I want my phone back fixed. I am not paying for a phone i don't have in my possession. It has been more than 2 weeks now!!!! MTN needs to improve their turn around times.