bad service
<p>new iphone is lost and mtn doesnt follow up, i renewed my contract 3 weeks ago, first they got the 3 year vs 2 year incorrect, i phoned back for them to change and said it was changed, phoned a week later and it wasnt, also i found out my phone was delivered two weeks ago, but the sales consultant didnt place any contact information for the delivery people so they returned it, also my contract was incorrect, and didnt check up on a phone that wasnt delivered, i was ensured that everything was fine, i phoned back today, week 3 and was given a waybill number, the delivery says the phone was successfully delivered on the 18th, its the 29th and i still dont have a phone. this is unacceptable and i will be taking this further. MTN has failed on every aspect, a bad sales consultant, incorrect information, incorrect s****s for finishing a job and i still dont have a cellphone.</p>
Thank you for your post
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
Kind Regards
Siphumezo
REQ:***
Thank you for your post
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
Kind Regards
Siphumezo
REQ:***
I have had the WORST service. I have upgraded my contract over three weeks ago, and still don't have a cellphone, i've been a loyal customer for years and i'm extremely dissatisfied and disappointed. I have had the luck of receiving someone who is new and has no idea what he is doing and i want to escalate a complaint and have him off my sale. I have been patient for 3 weeks and i'm done. Its not fair that i have had to deal with someone who is ***********. My phone has been out for delivery twice and returned because he doesn't know how to fill in a simple delivery form, he also doesn't call back when other consultants tell him to, he got my contract horribly wrong and i'm lucky i've phoned MTN 6 times to get it fixed. he told me last week ill get my phone on Monday and he was filling in the delivery form, i found out that he ****. If i dont hear from someone today to sort out my issues i will do everything in my power to move over to another network. I also received 30 GB of data with my new contract, the point of this is to set up your phone, download your apps, enjoy the service, my 30GB expires next week and i've lost the chance to enjoy the perks of what i've paid for. his name is NEO from the Johannesburg office Constantia park and he shouldnt be allowed to make such big mistakes, if he carries on, i ensure you you will lose many more customers. Please, i want my phone, my 30 GB again and if not i will wipe MTN away from my mind.
I have had the WORST service. I have upgraded my contract over three weeks ago, and still don't have a cellphone, i've been a loyal customer for years and i'm extremely dissatisfied and disappointed. I have had the luck of receiving someone who is new and has no idea what he is doing and i want to escalate a complaint and have him off my sale. I have been patient for 3 weeks and i'm done. Its not fair that i have had to deal with someone who is ***********. My phone has been out for delivery twice and returned because he doesn't know how to fill in a simple delivery form, he also doesn't call back when other consultants tell him to, he got my contract horribly wrong and i'm lucky i've phoned MTN 6 times to get it fixed. he told me last week ill get my phone on Monday and he was filling in the delivery form, i found out that he ****. If i dont hear from someone today to sort out my issues i will do everything in my power to move over to another network. I also received 30 GB of data with my new contract, the point of this is to set up your phone, download your apps, enjoy the service, my 30GB expires next week and i've lost the chance to enjoy the perks of what i've paid for. his name is NEO from the Johannesburg office Constantia park and he shouldnt be allowed to make such big mistakes, if he carries on, i ensure you you will lose many more customers. Please, i want my phone, my 30 GB again and if not i will wipe MTN away from my mind.