CP
CECILIA P

1 reviews | Active since Sept 2012

24 Nov 2016, 11:33

BAD SERVICE!!!!

<p>I filled out an application on the date my addtional contract was taken with MTN The Glen Cosmos.</p> <p>The insurance is not showing on my invoice and I refuse to deal with the *********** people working in this store. Too lazy to do their job and kept referring me to the other store in the Glen when in actual fact I had the correct store.</p> <p>I have called Mapaseka at the MTN call centre and advised her that I hold MTN as my service provider responsible if this phone should be lost / ****** or damaged, as a form was completed. I will not follow this up.</p> <p>I have moved ALL my contracts from Vodacom to MTN and will not tolerate such bad service.</p>

0
Replies (2)
MTN South Africa
MTN South Africa's reply24 Nov 2016, 12:36
Official

Thank you for your post.

We apologize for any inconvenience incurred.

Kindly be advised that the insurance service is active on the account for cell ***, the insurance fee reflect on the invoice from 20-7-2016.

If this is not the number in question please notify us.

Kind Regards,

Alice van der Merwe

REQ:***

Best regards,

CP
CECILIA P's update24 Nov 2016, 13:39
Reviewer Update

Hi Alice

Thank you for your quick reponse. This is not the number in question. The number in question is ********** . I have just receecntly ported this number from Vodacom.

Thank you

Cecilia